Document Scope
This agreement outlines your rights and responsibilities when using AceNova. If you are under 18 years of age (or the legal age of digital majority in your country), your parent or legal guardian must review and agree to these terms on your behalf.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the AceNova mobile applications (Android package: com.acenova.app), web portals, APIs, and associated academic services (collectively, the "Service").
By creating an account, installing the application, or accessing any learning materials, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not install or use the Service.
2. Student Eligibility & Parental Consent
AceNova provides educational tutoring across global curricula (including US AP/SAT, UK GCSE/A-Levels, International Baccalaureate, and Indian CBSE/ICSE). We strictly adhere to child online privacy laws:
- United States (COPPA): Children under 13 may only use AceNova with verifiable parental consent or under the direct instruction of an authorized school educational program.
- European Union & UK (GDPR-K): Minors under 16 (or local statutory age) require consent from a holder of parental responsibility.
- India (DPDP Act 2023): Consent for minors must be verifiable through a parent or legal guardian.
- Parental Supervision: Parents or guardians who allow minors to access the Service assume full responsibility for their ward's conduct and any in-app subscriptions initiated.
3. Account Registration & Security
You may register via verified Google OAuth or email authentication managed securely through Google Firebase. You agree to provide accurate information and maintain the confidentiality of your credentials. You are responsible for all activity conducted through your account.
If you suspect unauthorized access, notify us immediately at sahanapraveen2006@gmail.com or sameershahdev@outlook.com.
4. License Grant & Permitted Academic Use
AceNova grants you a personal, non-exclusive, non-transferable, revocable license to use the application solely for personal, non-commercial academic study and homework assistance.
You agree not to:
- Decompile, reverse-engineer, or attempt to extract source code from the mobile application or backend services.
- Scrape, harvest, or bulk-export question banks, practice tests, or system prompts using automated bots or scripts.
- Circumvent subscription verifications, API rate limits, or security controls.
- Share, sell, or rent account access to third parties.
5. AI Educational Capabilities & Disclaimers
Notice on AI-Generated Explanations
AceNova uses advanced artificial intelligence (including LLM reasoning and OCR vision models) to provide educational explanations, diagrams, and quizzes. While designed for high academic accuracy, AI responses can occasionally contain factual or computational inaccuracies. AceNova is an academic study companion, not an accredited exam grading board.
- Critical Verification: Students should cross-check vital formulas, historical dates, and scientific facts with authorized course textbooks.
- No High-Stakes Reliance: AI outputs must not be construed as medical, legal, or professional advice.
6. Subscriptions, Billing & Store Entitlements
AceNova offers free access tiers alongside optional premium subscriptions ("AceNova Pro" and "AceNova Max").
- App Store Billing: All purchases and subscriptions on Android devices are processed exclusively by Google Play (Google LLC). On iOS devices, billing is processed exclusively by Apple Inc.
- Auto-Renewal: Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours prior to renewal in your Google Play or Apple ID account settings.
- Receipt Validation: Mobile entitlements are verified server-side through RevenueCat.
7. Termination & Account Deletion
You may terminate your account at any time directly in the app via Settings > Account Security > Delete Account, or by sending an email request to sahanapraveen2006@gmail.com. Account deletion permanently purges all associated study records, chat history, and tokens within 30 days.
Our Absolute Privacy Standard
We do not sell student data. We do not run third-party advertising networks. Your homework images, question prompts, and academic progress are used strictly to provide personalized tutoring and are never commercialized.
1. Information We Collect
We collect only the minimum data required to deliver curriculum-aligned learning:
| Data Category |
Specific Fields |
Purpose |
| Account Data |
Email address, display name, Firebase Auth UID |
Authentication and secure cross-device sync |
| Academic Settings |
Selected grade/class, curriculum target, country/region |
Customizing syllabus MCQs and tutor difficulty |
| Study History |
Quiz scores, daily streaks, mastery records, weak topics |
Spaced repetition and personal knowledge graph |
| Input Materials |
Chat queries, homework scan photos (OCR), audio inputs |
Real-time AI query resolution and text extraction |
| Technical Diagnostics |
Device model, OS version, anonymized crash reports |
Performance monitoring via Firebase Crashlytics |
2. Children's Online Privacy (COPPA & GDPR-K)
Because AceNova serves school students, protecting young learners is our highest priority:
- We never collect student phone numbers, street addresses, or government ID numbers.
- We never profile children for targeted advertising or behavioral analytics.
- Parents have the statutory right to review, export, or request the permanent deletion of their child's data at any time by contacting
sahanapraveen2006@gmail.com.
3. Authorized Service Providers & Cloud Infrastructure
We rely on SOC 2 and ISO 27001 certified cloud providers under strict data processing agreements:
- Google Cloud / Firebase: Authentication, Firestore database storage, and secure crash telemetry.
- Cloudflare Workers: Secure edge serverless routing and rate limiting.
- AI Providers (Groq & Google Gemini): Inference processing through enterprise APIs with zero retention policies (customer inputs are not used to train foundational AI models).
- RevenueCat: In-app subscription receipt verification and entitlement tracking.
4. Data Retention & Deletion Rights
Your data is stored only while your account remains active. When you delete your account:
- All personal profile records, chat logs, and uploaded files are queued for immediate deletion.
- Permanent erasure across all database backups is completed within 30 days.
- To request manual account deletion, email
sahanapraveen2006@gmail.com with the subject "Account Deletion Request".
Commitment to Student Safety
AceNova is built exclusively for educational support. We enforce automated guardrails to maintain a safe, respectful, and constructive atmosphere for all minors.
1. Automated Content Filters & Prohibited Topics
Every prompt and AI response passes through strict safety filters. The system actively detects and blocks:
- Sexually explicit, suggestive, or inappropriate content.
- Self-harm, suicide encouragement, or eating disorder instructions.
- Cyberbullying, hate speech, harassment, or personal threats.
- Violence, illegal substance fabrication, or hazardous activities.
2. Crisis & Self-Harm Escalation Protocol
If user input indicates emotional distress, severe depression, or self-harm ideation:
- Academic tutoring is immediately paused.
- The user is presented with compassionate guidance alongside 24/7 free crisis hotlines (such as the 988 Suicide & Crisis Lifeline in the US, Childline (0800 1111) in the UK, and international equivalents).
- The student is urged to speak directly with a trusted parent, teacher, or counselor.
3. Parental Oversight & Intervention
Parents and legal guardians may at any time:
- Inquire about the subjects and materials accessed by their minor.
- Request temporary account suspension or immediate permanent data deletion.
Direct all guardian inquiries to sahanapraveen2006@gmail.com or sameershahdev@outlook.com.
1. Subscription Plans
AceNova offers transparent access plans:
- AceNova Free: Core AI tutor with standard response speeds, daily practice MCQs, and habit streak tracking.
- AceNova Pro: Multi-model high-speed AI reasoning, unlimited quiz generations, YouTube lecture note summaries, and full OCR homework scan engine.
- AceNova Max VIP: Personalized knowledge graph, predictive exam scoring, real-time voice tutoring, and priority processing.
2. Billing & Auto-Renewal Rules
- Subscriptions are charged to your Google Play Store or Apple ID account upon purchase confirmation.
- Subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless cancelled at least 24 hours before the cycle ends.
- Account renewal will be charged within 24 hours prior to the end of the current period at the original subscription price.
3. How to Cancel a Subscription
You can cancel your subscription anytime directly from your device:
- Android Devices: Open Google Play Store > Tap Profile > Payments & subscriptions > Subscriptions > Select AceNova > Tap Cancel subscription.
- Apple Devices: Open iOS Settings > Tap your Name > Subscriptions > Select AceNova > Tap Cancel Subscription.
Your subscription benefits remain active until the conclusion of the prepaid period.
4. Refund Processing
Because all payments are processed through official mobile app stores:
- Google Play Store Purchases: If a purchase was made within the last 48 hours, you can submit a refund request directly on the Google Play Refund Page.
- Apple App Store Purchases: All iOS purchase refunds are handled exclusively by Apple via reportaproblem.apple.com.
- Billing Support: If you encountered an entitlement delivery error where payment was deducted but features remained locked, contact
sahanapraveen2006@gmail.com with your store Order ID for immediate resolution.
1. Socratic Learning Model
AceNova is engineered to help students comprehend difficult concepts rather than generate effortless answers. Our AI tutor provides conceptual explanations, hints, and step-by-step reasoning designed to build genuine problem-solving ability.
2. Prohibited Academic Dishonesty
Students must not use AceNova to:
- Cheat on live, proctored school tests, quizzes, or official standardized examinations.
- Copy-paste unverified AI responses and submit them as personal original coursework in violation of school honor codes.
- Misrepresent AI-generated work as their own independent intellectual output.
3. The Duty to Verify
Understanding the strengths and boundaries of artificial intelligence is an essential 21st-century skill. Students are encouraged to compare AI solutions against certified textbook materials and discuss concepts with their classroom teachers.